Product and service warranties – what are your rights as a consumer?

When you buy a product or a service, you have the right to expect it to be of good quality and to work as described. 🛍️
In this videographic you will find out:
✅ what the legal guarantee means and how long it lasts;
✅ what the commercial guarantee offers and how it differs from the legal one;
✅ what rights you have if the product becomes defective during the warranty period;
✅ when you can request repair, replacement, a price reduction or a refund;
✅ how the guarantee also applies to services;
✅ under what conditions you can return a product bought online within 14 days.

📢 If the seller does not meet their obligations, you can file a complaint with the trader, and if the problem is not resolved within 14 days, contact the competent authorities or the European Consumer Centre in the Republic of Moldova (ECC Moldova).

Watch the video to the end and share it.
Consumer rights are your rights!
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💡 Video produced within the National Consumer Information Campaign carried out under the project “Strengthening the consumer protection framework in the Republic of Moldova”, implemented by Expert-Grup, in partnership with the Institute for European Policies and Reforms, with the support of the European Union and the Soros Foundation Moldova.