Expert-Grup

New Consumer Protection Module on the eDemocrație Platform Presented to Entrepreneurs at CONSECON

Friday, 31 July 2026389 views
New Consumer Protection Module on the eDemocrație Platform Presented to Entrepreneurs at CONSECON

Automatically translated summary. The full article is available in Romanian.

The new Consumer Protection module of the eDemocrație platform was presented to entrepreneurs at a CONSECON meeting, chaired by Liliana Busuioc of the SME Advisory Council. Officials, business associations and Independent Think Tank Expert-Grup discussed how traders will receive and resolve consumer complaints submitted through the platform.

Cristina Ceban of the Ministry of Economic Development and Digitalisation said the mechanism is not meant to add obligations for business but to prevent disputes and encourage amicable settlement. Nicoleta Colomeeț, head of the e-Governance Agency, said the tool was built with its future users. Vitalie Rapcea of Expert-Grup explained that a separate complaint flow was needed, partly because the 2024 abolition of the traders' obligation to keep a complaints register. Consumers using eDemocrație to petition authorities are now encouraged first to complain directly to the trader, without leaving the platform.

From 4 August the module is available in pilot mode, so stakeholders can test it and report problems. Rapcea proposed adding the guides prepared by the European Consumer Centre Moldova for consumers and traders to the module page, so people unable to use the platform learn about alternative ways to complain. Once launched, the module should cut bureaucracy and response times and generate statistics on consumer protection policy. It was developed under an EU- and Soros Foundation Moldova-funded project implemented by Expert-Grup and IPRE.

View the original article in Romanian