Whom to Contact if Your Consumer Rights Have Been Violated
Automatically translated summary. The full text is available in Romanian.
The Independent Think Tank “Expert-Grup” explains which institutions protect consumers in the Republic of Moldova and when to approach them. The material, part of the National Consumer Information Campaign, focuses on the State Inspectorate for the Supervision of Non-Food Products and Consumer Protection, the main body in this area.
The State Inspectorate for the Supervision of Non-Food Products and Consumer Protection (ISSPNPC) coordinates national oversight of consumer legislation, serves as the national contact point and is the body consumers approach most often, because it covers the widest range of areas: non-food products, services including tourism, metrology, gambling, and abusive clauses in consumer contracts (except financial services).
Consumers can turn to it over non-compliant appliances, toys that may harm children's health, disputes with travel agencies, suspected cheating at fuel pumps or scales, or manipulated betting odds. Ten other institutions cover further areas; they are listed in the full note, produced under the campaign “Consumer rights are my rights!”, supported by the European Union and the Soros Foundation Moldova.
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