What Rights Do You Have as a Passenger on Domestic and International Road Journeys, and What Can You Do If They Are Violated?
Automatically translated summary. The full text is available in Romanian.
As part of the national consumer information campaign “Consumer rights are my rights!”, the Independent Think Tank “Expert-Grup” explains the rights of passengers using road transport in the Republic of Moldova. In 2024, buses and minibuses carried over 105 million passengers, making awareness of consumer rights especially important.
Moldova has five types of passenger road transport: regular services, special regular services, occasional services, taxis and own-account transport. The main legal acts are Law No. 105 of 13.03.2003 on consumer protection, Law No. 1194 of 21.05.1997 on transport, the Road Transport Code (Law No. 150 of 17.07.2014) and Government Decision No. 854 of 28.07.2006. Passengers whose rights are violated can turn to the National Road Transport Agency (ANTA).
Passengers are guaranteed safe vehicles, timely information, a valid ticket, non-discrimination and accessibility for people with disabilities. Children up to 7 travel free if they do not occupy a separate seat; those aged 7 to 10 pay 50% of the adult fare. Tickets can be returned before departure, with deductions of 15% or 25% in some cases, and full refunds if the bus is over an hour late. Pets may travel with veterinary documents and no well-founded objections from other passengers.
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