Protection of Communications Service Consumers: Problems Consumers Face and Available Solutions, Discussed at a Press Club Organised by Expert-Grup

Topics included problems with telephone, internet, television and postal services, trends in consumer petitions, number portability, roaming and involuntary roaming, and ANRCETI tools such as the offer comparator and coverage map. ANRCETI director Sergiu Gaibu said petitions concern service quality, tariff transparency and missing key information in offers. Journalists cited misleading advertising, abusive contract clauses and unilateral price changes.

Gaibu said the agency is drafting rules requiring a standard contract model and a mandatory contract summary covering speed, included minutes and SMS, cost, penalties, duration, changes and termination. Mihaela Pascal of the European Consumer Centre Moldova pledged to intervene where rights are violated and mentioned a National Consumer Protection Campaign. The project is implemented by Expert-Grup with the Institute for European Policies and Reforms, funded by the EU and Soros Foundation Moldova.