Expert-Grup

How to Stop Bills Burning a Hole in Our Pockets: Energy, Water and Sewerage Consumer Problems Discussed at the Expert-Grup and ANRE Press Club

Thursday, 6 November 20252884 views
How to Stop Bills Burning a Hole in Our Pockets: Energy, Water and Sewerage Consumer Problems Discussed at the Expert-Grup and ANRE Press Club

Automatically translated summary. The full article is available in Romanian.

The Independent Think Tank Expert-Grup and the energy regulator ANRE held a press club on 4 November 2025 on consumer problems with energy, water and sewerage bills. It brought together ANRE, the European Consumer Centre Moldova (ECC Moldova), experts and journalists to discuss frequent complaints and the tools available to resolve them.

ANRE director general Eugen Carpov said consumer protection is a central mission of the agency. ANRE received over 1,650 calls via its free helpline 022 51 51 51 in the first nine months of 2025, and over 800 petitions in 2024, double the 2022 figure. In 2024 the most petitioned areas were electricity (39.4%), heat (32.6%), water and sewerage (14%) and natural gas (12.3%).

Vasile Leu explained that heat bills under Government Decision No. 281/2024 depend not only on individual use but also on the state of internal networks, insulation and common areas. If building managers fail to report tenants' changes to heating systems or extensions, honest consumers pay more; residents can request the building's technical file and a breakdown of calculations. Mihaela Pascal described ECC Moldova's free legal advice, complaint drafting and mediation. Moderator Vitalie Rapcea concluded that heat bills depend on tariffs and on accurate data from housing managers. This was the fifth press club in the series, held under the consumer protection project funded by the EU and the Soros Foundation Moldova.

View the original article in Romanian