Expert-Grup

ECC Moldova: A Year of Prolific Activity in Support of Consumers

Wednesday, 5 November 20251194 views
ECC Moldova: A Year of Prolific Activity in Support of Consumers

Automatically translated summary. The full article is available in Romanian.

ECC Moldova, the European Consumer Centre of the Republic of Moldova, marked a year of activity supporting consumers. Created under the project Strengthening the Consumer Protection Framework in Moldova, implemented by Expert-Grup with IPRE, it provides free legal support, especially in cross-border disputes, and promotes consumer rights.

The founders are Expert-Grup, IPRE and the Legal Resources Centre from Moldova. In its first year, the Centre reached 1 million consumers with information materials, resolved 10 high-profile complaints, and returned MDL 35,000 to consumers while preventing MDL 1,855,000 in unfair charges. Its fastest cross-border dispute was settled in 13 minutes. It submitted 10 opinions with 70 proposals on draft legislation and signed 10 cooperation agreements, including with ECC Romania.

Information work included 15 thematic notes, 3 videographics, 10 infographics and 7 journalistic investigations, plus 5 press clubs and 5 podcasts. In 2025 it organised the first International Scientific Conference on consumer protection, with over 250 participants from 8 countries, 70 papers presented and 27 articles published. Next year it plans to expand legal counselling, deepen cooperation with ECC-Net, promote European standards and launch new educational campaigns. Executive director Mihaela Pascal said the Centre aims to be a credible voice for consumers.

View the original article in Romanian