Product and Service Guarantees – What Are Your Rights as a Consumer?

When you buy a product or a service, you have the right to expect it to be of good quality and to work as described. In this video infographic you will learn: what the legal guarantee is and how long it lasts, what a commercial guarantee offers and how it differs from the legal one; what rights you have if the product breaks down during the guarantee period; when you can request repair, replacement, a price reduction or a refund; how the guarantee also applies to services; and under what conditions you can return a product bought online within 14 days. If the seller fails to meet its obligations, you can file a complaint with the trader, and if the problem is not resolved within 14 days, contact the competent authorities or the European Consumer Centre in the Republic of Moldova (ECC Moldova) - contact@ecc.md Watch the video to the end and share it. Consumer rights are your rights!