Your Rights on Holiday: What You Need to Know About Package Tours
Automatically translated summary. The full text is available in Romanian.
An information note produced by the Independent Think Tank “Expert-Grup” explains what package holidays are under Moldovan law and what rights travellers have. Part of the National Consumer Information Campaign, it advises holidaymakers on how to protect themselves from unpleasant surprises before and during a trip.
A package tour combines at least two travel services, such as transport and accommodation, sold by an agency or tour operator. All-inclusive holidays to Türkiye or Egypt are the most popular: in 2024, over 1,600 return flights to Antalya were operated from Chișinău airport, over 12% of all flights, and Turkey hosted around 330,000 Moldovan tourists.
Before buying, travellers should check the agency, the services included, hotel reviews, the total price, extra costs, cancellation terms and the contract. Agencies have been able to operate without a specific licence since 2017, but must still comply with the law. Travellers may cancel at any time before departure, though a reasonable, justified fee may apply. If the organiser cancels, for example because the minimum number of participants is not reached, a full refund is due, without extra compensation. Travel medical insurance is usually sold separately.
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