What Are Your Rights When Your Flight Is Cancelled or Your Luggage Is Lost?
Automatically translated summary. The full text is available in Romanian.
As air travel grows in Moldova and worldwide, the Independent Think Tank “Expert-Grup” explains the rights of air passengers in the Republic of Moldova. The article covers flight delays, cancellations and denied boarding, and the legal rules, conditions and compensation that apply under national law.
Passenger numbers rose globally from 2.75 billion in 2011 to about 4.35 billion in 2023, and Chișinău International Airport is expected to exceed 4 million passengers in 2024. Rights are set out in Government Decision No. 836 of 8 November 2012 and Law No. 105 of 13 March 2003. They apply to flights departing from Moldova, regardless of airline, and to flights from third countries operated by a Moldovan carrier. Passengers need a confirmed reservation and must check in on time, at the latest 45 minutes before departure.
Passengers are entitled to compensation, information and assistance for delays of two, three or four hours, depending on distance. Assistance includes meals and refreshments, and hotel accommodation and transport if departure is postponed by at least a day. After a delay of at least five hours, the full ticket price must be refundable within seven days. Compensation ranges from EUR 250 to 600 and may be halved if an alternative flight is offered.
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