Expert-Grup

The European Consumer Centre in the Republic of Moldova and Its Role in Supporting and Empowering Consumers

Integrare europeanăProtecția consumatoruluiTuesday, 13 May 202544270 views
Project:
Consolidation of the consumer protection framework in the Republic of Moldova

Automatically translated summary. The full text is available in Romanian.

The European Consumer Centre in the Republic of Moldova (ECC Moldova), a non-governmental organisation, provides free legal support to consumers in Moldova, the EU, Norway and Iceland. Established in 2024, it helps resolve cross-border disputes amicably and supports Moldova's European integration and alignment with EU consumer protection standards.

ECC Moldova was set up in 2024 under the project “Strengthening the consumer protection framework in the Republic of Moldova”, implemented by the Independent Think Tank “Expert-Grup” with the Institute for European Policies and Reforms and funded by the European Union and the Soros Foundation Moldova. It contributes to harmonising national legislation with the EU acquis.

Consumers can seek help with cross-border disputes over cancelled or delayed flights and train journeys, lost or damaged luggage, defective or non-conforming goods bought online or in person, poorly delivered tourist services, car rentals and other cross-border contracts. Consumers holding dual citizenship who reside in an EU state, and who bought from a trader in another member state, Iceland or Norway, are advised to contact the European Consumer Centre in their country of residence.

View the original in Romanian