Survey. Results of research on consumers' perceptions of their rights and of the effectiveness of the authorities responsible for consumer protection

The survey aimed to identify gaps in knowledge of legislation and of the mechanisms available to defend consumer rights, as well as public trust in the responsiveness of the competent institutions. It was run with the support of sub-grantee media organisations at the suggestion of the project's Oversight Committee. Its limitations concern representativeness by place of residence and age group, and correlations do not necessarily imply causation.

Consumers do not know their rights very well: only 10.15% say they know them very well, 29.7% well, 33.46% sufficiently and 25.56% only a little. Most respondents are aged 18 to 45: 36-45 (31.96%), 18-25 (26.32%) and 26-35 (25.94%), while those aged 14-17 make up 2.26% and those over 56 just 3.01%. The analysis was funded by the European Union and Soros Foundation Moldova.