Returning or Exchanging Products of Satisfactory Quality
Automatically translated summary. The full text is available in Romanian.
A note by the Independent Think Tank “Expert-Grup”, produced under the national consumer information campaign, explains when consumers in Moldova may exchange or return products of satisfactory quality bought in physical shops, which product categories are excluded, and how online purchases are treated.
Under Article 26 of Law 105/2003 on consumer protection, a consumer may exchange a product for a similar one or return it for a refund if it is a non-food item not on the excluded list, unused and with its consumer qualities intact. It must be brought to the same shop with proof of purchase within 14 days, because it does not suit the buyer in shape, size, model, colour or otherwise. Price differences are recalculated, and if no replacement is available the seller must refund the price.
Excluded categories include jewellery, underwear and bedding, personal hygiene items, perfumery and cosmetics, goods sold by length, furniture sets, vehicles, complex technical goods under warranty, medical and baby-care items, toys and intimate adult products. Products bought online from a Moldovan seller fall under the Civil Code provisions on distance contracts. The project is funded by the European Union and the Soros Foundation Moldova.
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