Repair, replacement, price reduction or refund: what to choose and when?
Automatically translated summary. The full text is available in Romanian.
Consumers in the Republic of Moldova have several remedies when products or services are faulty. An article from the Independent Think Tank “Expert-Grup”, produced under a national consumer information campaign, explains the options under Law No. 105/2003 on consumer protection and how to claim them from the trader.
The law allows consumers to choose between repairing the defect, free replacement, a proportionate price reduction or a refund by terminating the contract. For faulty food and pharmaceutical products, the seller must replace them or refund their value, at the consumer’s choice. For non-food products of proper quality, consumers may request a similar product, with the price difference recalculated, or a refund if the needed product is unavailable.
Such requests must be met if the product is unused, has kept its consumer qualities, proof of purchase exists (for example a receipt) and the item is not on the list of non-returnable products annexed to the law. Claims are made by submitting a complaint to the trader, stating the demands clearly and in detail, after which the trader assesses the situation and decides on the solution in line with the law.
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