How to Properly File a Complaint with a Seller or Service Provider When Your Consumer Rights Have Been Violated
Automatically translated summary. The full text is available in Romanian.
Independent Think Tank “Expert-Grup” has published an information note explaining how consumers in Moldova can file a complaint with a seller or service provider when their rights are violated. It was prepared under the national consumer information campaign “Consumer rights are my rights!”.
Under Law No. 105/2003 on consumer protection, consumers are entitled to complete, correct and precise information about products and services. During the warranty period, complaints about non-conforming products or services are first submitted to the seller or provider.
The note lists other situations where complaints are possible: hidden defects, breaches of contract terms, misleading advertising, products without an explicit warranty (covered by the legal guarantee of conformity), wrong invoices or incorrect charges, products withdrawn from the market, abusive clauses, and faulty online purchases. Before turning to the authorities or the courts, consumers should try to resolve the dispute directly through a written complaint. The full note explains how to word it correctly. The material was produced with funding from the European Union and the Soros Foundation Moldova.
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