Consumer Rights in Postal Services
Automatically translated summary. The full text is available in Romanian.
A note produced by the Independent Think Tank “Expert-Grup” explains what postal items are and what rights consumers have when using postal services in the Republic of Moldova. It was prepared under the national consumer information campaign “Consumer rights are my rights!”.
At the end of 2024, Moldova handled 42.9 million postal items, an average of 18 per inhabitant a year. The main rules are Law No. 36/2016 on postal communications and Government Decision No. 1457/2016, while ANRCETI is the state body protecting consumers of postal services.
Unlike a parcel sent by minibus, a postal parcel goes through an authorised operator, comes with proof of delivery and offers protection and compensation for loss or damage. Providers are liable for services and for loss or damage from the moment an item is handed in until it is delivered. Items may be simple, registered, with declared value, cash on delivery, with acknowledgement of receipt, EMS express or postal courier.
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